Domain Terms and Conditions

Basic Terms

  1. These WEDOS Domain Services Terms and Conditions (hereinafter referred to as the „DS Terms and Conditions“) form part of the „General Terms and Conditions of Services of WEDOS Internet, a.s.“ (hereinafter referred to as „GTC“).
  2. The use of these DS Terms shall prevail over the use of the GTC.
  3. These DS Terms and Conditions regulate the registration, re-registration, renewal and change of domain names maintained with the Operator.
  4. A registry is an organization that is responsible for managing and operating the Top Level Domain (TLD).
  5. If a customer registers and manages domains in the name of a third party (domain holder), the customer is obliged to ensure that these DS Terms and Conditions and any applicable domain registry terms from that third party obtain approval. Upon request, he is obliged to prove this consent, otherwise the domain name can be canceled without compensation.
  6. The domain holder agrees that his/her personal data may be passed on to other persons, if required for the management of the domain, and that his/her personal data may be disclosed in registry information systems (in WHOIS systems).
  7. A domain name is leased by the customer to the appropriate registry, which is charged for renting the domain. The operator is the technical administrator of the domain, not its owner or payer.
  8. Both the customer and the domain holder agree with the applicable registry rules and TLD rules.
  9. Customer is required to ensure that the domain is provided with correct and up-to-date information on the domain holder and other contacts and other information as required by the applicable registry. Otherwise, the Customer risks exposing the domains cancellation due to incorrect data without any compensation.
  10. The Operator is entitled to communicate directly with the Holder about the domain if necessary.
  11. In the case of a request from the domain holder, the Operator may remove the domain from the Customer’s account and put it in the direct administration of the holder. In this case, the customer is not entitled to a refund of any unused domain fees.

Domain registration

  1. The ordered domain will be handed over for registration only after payment of the respective fees according to the current price list and fulfillment of any other conditions required by the Operator or the relevant register for the given TLD.
  2. By ordering or paying for a registration order, the Customer is not entitled to a given domain name. It arises only after the actual registration and its confirmation by the Operator.
  3. The Customer understands that the Operator may request from the domain holder additional documents or other requisites necessary to perform the domain registration, according to the conditions set by the relevant registry for a particular TLD. It may be personal data (personal identification number, personal ID number, date of birth), delivery of an officially verified document, sending a copy of a personal document, consent to other terms, etc.
  4. Domain registration will only be performed if:
    – the relevant registry will allow the domain name to be registered
    – the domain name is freely available for registration at the time of domain registration, the name is not blocked, reserved or disabled in any way
    – the domain registrant has met all the conditions given by the relevant registry
    – the relevant registry is fully functional and the domain registration is successfully confirmed
  5. The domain name that Customer requests to register cannot be booked or blocked in any way by completing an order. If another person interested in registering the same domain name has previously fulfilled all the registration requirements, the domain for the Customer cannot be registered.
  6. The operator is not liable for any damage caused by the inability to register the domain.
  7. If the domain registration conditions are not met, the order is canceled after 30 days and any charges already paid are returned to the customer if the order status allows.
  8. The Operator does not control or verify the legitimacy of the Customer’s request for registration of a given domain name nor is it legally liable for it. The Customer is responsible for any problems or damages caused by collision with trademarks, court decisions or other obstacles that do not allow Customer to use the domain name.

Domain expiration and extension

  1. The Customer is obliged to pay the fees in time and to fulfill any additional requirements for extending the domain for the next period.
  2. If the Customer fails to comply with all of the terms and conditions (in particular, reimbursement for the next period and reconciliation of the rules) for a domain extension of more than 14 days prior to its expiration, the Customer and Domain Holder will expose the domain.
  3. The customer is obliged to monitor and monitor the expiration date of his domains himself. The Operator informs the Customer of the impending expiration but is not obliged to do so. The Operator is not liable for damages caused by the fact that the domain expiration notice was not delivered to the Customer.
  4. A domain will only be renewed if:
    – the customer has fulfilled all requirements for domain extension well in advance of its expiration
    – the relevant registry will allow the extension of the domain
    – the relevant registry is fully operational and the domain extension is successfully confirmed
    – the domain was not yet deleted due to non-renewal
  5. In the event that the Customer does not respond to the notice of expiration of the domain, the Operator is entitled to inform the domain holder directly.

Domain re-registration

  1. The ordered re-registration of the domain will be performed only if the Customer and the domain holder meet all the requirements required by the Operator or the relevant registry for the TLD. For some TLDs, re-registration requires the payment of an administrative fee, a domain operating fee for the next period, entering authorization information or accepting the transfer in another way.
  2. Domain re-registration will only be performed if:
    – the relevant registry allows re-registration of the given domain name, domain re-registration or changes to the domain are in no way restricted or blocked
    – the registrant has met all the conditions laid down by the relevant registry
    – the relevant registry is fully functional and the domain re-registration is successfully confirmed
  3. The operator is not liable for any damage caused by the impossibility of re-registration of the domain.
  4. If the conditions for re-registration of the domain are not met, the order is canceled after 30 days and any fees already paid by the customer are returned if the order status allows it.

Domain changes

  1. All changes to the domain must be properly authorized by the Customer, ie the Customer must prove the appropriate login data.
  2. Any changes in domains may be charged by the Operator according to the current price list or by agreement between the Customer and the Operator.
  3. The process of domain change will start only after paying a possible fee and after fulfilling any other requirements specified by the Operator or the Registry for the given TLD.
  4. Changes to a domain can only be made if the state of the domain allows, and the registry allows for such a change.

Cancellation requests at domain

  1. Cancellation of a request means a request by the Customer or the domain holder to cancel or suspend an ongoing registration, re-registration, extension or other change with the domain.
  2. If the situation permits, such a process may be stopped. The Customer’s request for cancellation of the request may be charged by the Operator according to the current price list.
  3. In the event that the action cannot be undone, Customers cannot claim a refund of the fees associated with the request.
  4. Domains cannot be reversed if they have already been made. In such a case, the Customer is obliged to apply for a change to the original data or status and reimburse any connection fees associated with such a change.

Operation and use of the domain

  1. The customer is fully responsible for how his domains are used and what websites and other services are operated on it.
  2. In the event of a legal (or other similar) dispute at the domain, the Operator may, based on a court order or decision (of a similar nature), prevent the Customer from using the domain or make the ordered changes. In the event of an ordered change of the holder to someone else, the Customer shall not be entitled to a refund of any fees for not using the period of validity of the domain. Similarly, the Customer is not entitled to compensation for any possible damage caused by limiting the use of the domain or ordered changes to the domain.


  1. The customer is responsible for the correct setting of DNS records on authoritative DNS servers for the given domain.
  2. The provider offers free placement of DNS domain records on its DNS servers.
  3. The Operator is not liable for any problems caused by failure or unavailability of the Operator’s DNS system.
  4. The Provider is entitled to delete the domain from the DNS system if the domain does not use the DNS servers of the Provider for 60 days.
  5. The operator offers the use of DNSSEC technology only for domains for which it is a registrar, and only in the following 2 variants:
    – the domain uses the Provider’s DNS servers, the records are signed with the DNSSEC keys of the Provider, the Customer cannot use his own key
    – the domain does not use the DNS servers of the Operator, the customer must use his own DNSSEC keys
  6. The operator is not liable for any problems caused by incorrect setting or technical failure of DNSSEC technology.

Customer support

  1. Domains are provided with customer support only by e-mail communication or by using the contact form on the Operator’s website on weekdays 8:00 – 16:00 CET (GMT +1). Outside this time, it is not possible to guarantee proper extension of the domain or resolution of administrative or technical issues with the domain.

Duration of the agreement and its termination

  1. The contract is concluded for a definite period of time, for a minimum period of 1 year and a maximum of 10 years. The specific duration of the Contract is determined by a written agreement of the parties or by automatically selecting the length of the invoicing period by the Customer when ordering the service, in which case the duration of the Agreement is automatically agreed for the same period as one billing cycle.
  2. The Contracting Parties may terminate the contractual relationship by mutual agreement or by unilateral termination. The notice period is one month and starts to run from the day following the delivery of the notice to the other party.

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