Customer support 24/7
Do you need help? Our customer support is available 24 hours a day, 7 days a week and 365 days a year.
Control panel
Each service is fully configurable using our control panel.
HELP support
Questions and answers and instructions for most similar situations that someone before you has already dealt with.
Knowledge base
Huge knowledge base with a detailed solution to all known issues.
Nonstop support 24/7
Available through day and night, working days, weekends, holidays. At least one of our employees is always available for you.
Customer support:
What is included in our customer support?
What does web hosting customer support include?
- providing information about services – parameters, prices, current special offers
- help with order
- help with setting up a domain, DNS, FTP, databases, e-mails
- assistance with service control through the control panel
- solving technical problems and faults on our part
- addressing billing issues
- installation, configuration, and troubleshooting of PHP applications (CMS systems)
- any programming changes to the site
- professional technical advice
- copying data from the original web host
What do the domain and DNS customer support include?
- providing information about services – parameters, prices, current special offers
- help with order
- help with domain changes
- help with editing DNS records
- assistance with service control through the control panel
- solving technical problems and faults on our part
- addressing billing issues
What is part of customer support for virtual servers?
- providing information about services – parameters, prices, current special offers
- help with order
- help with setting up DNS records
- assistance with service control through the control panel
- solving technical problems and faults on our part
- addressing billing issues
- VPS administration – installation, configuration, troubleshooting of the operating system and other software
- any programming activities
- professional technical advice
- transfer data from other web hosting services
What is part of customer support for dedicated servers?
- providing information about services – parameters, prices, current special offers
- help with order
- help with setting up DNS records
- assistance with service control through the control panel
- Management Assistance (iRMC)
- hardware troubleshooting, repair or replacement of defective components
- solving technical problems and faults on our part
- addressing billing issues
- server administration – installation, configuration, and troubleshooting of operating systems and other software
- any programming activities
- professional technical advice
- transfer data from other hosting services
What is included in the WEDOS Disk customer support?
- providing information about services – parameters, prices, current special offers help with order
- assistance with service control through the control panel
- solving technical problems and faults on our part
- addressing billing issues
- installation, configuration, and solution of third party software for automatic or
- manual data backup and synchronization
- professional technical advice
- copying data between services
Requests beyond basic customer support (non-standard technical or business operations, technical or programming intervention) are not made by support staff immediatelly – such requests are forwarded to technicians or salespeople and are usually handled within 1 business day. The paid technical support service is implemented only in the case of free and available human capacities and by prior agreement.
In the event of a fault or technical problem on our part, of course, the technicians intervene immediately at any time during the day or night (within 10 minutes of finding the problem at the latest).
When communicating with support, it is advisable to be authorized – prove your identity by logging in to the customer’s account before starting the chat or sending the contact form.
All messages via chat and contact form are forwarded to individual departments. Describe everything in as much detail as possible.
Before using the chat or contact form, first carefully read our official knowledge base and community website – help – customer support. This will prevent delays and get you to answer your questions faster. Thank you for understanding that you do not overwhelm our customer support with recurring inquiries that are already resolved elsewhere and there is a guide for them.
