|Web hosting plan||LowCost||NoLimit||NoLimit Extra|
|FTP storage space||10 GB||unlimited||unlimited|
|SQL database space||1 GB||2 GB||5 GB|
|E-mail storage space||5 GB||5 GB||10 GB|
|WEDOS Disk Free for your backups||5 GB||5 GB||5 GB|
|PHP memory_limit (MB)||256||512||1048|
|PHP upload_max_filesize (MB)||128||256||512|
|PHP post_max_size (MB)||128||256||512|
|PHP max_execution_time (s)||30 (300)||90 (300)||90 (300)|
|PHP limit of sent emails per day||50||500||500|
from our backups, done by our technician
|optional service||optional service||optional service|
1x per month included
|Max data backup age (days)|
database and files backup age may differ
|Live data in more data centers||NO||being prepared||being prepared|
(WordPress, Joomla, etc.)
|Available optional services:|
|– Unlimited domain aliases||NO||YES||YES|
|– More space for e-mails||YES||YES||YES|
|– Access log||YES||YES||YES|
|– Error log||YES||YES||YES|
|Network protection *||basic||smart||smart|
|Guaranteed customer support *||NO, community only||5×8 NBD (Next Bussiness Day)||24/7 ND (Next Day)|
Frequently Asked Questions for web hosting plans
LowCost, NoLimit, NoLimit Extra
Technical and general questions
Anytime a browser calls for a PHP webpage, the server allocate a certain resources – usually RAM memory and PHP thread. It’s blocked until the task is completed and the data are returned to a browser. Well optimised apps will allocate a PHP thread for tens to hundreds of miliseconds. Unoptimised apps can allocate it for a few seconds or more.
It means web hosting NoLimit can serve up to 25 requests simultaneously. If a website is well optimised and loads in 250ms, you can have a hundred of visitors each second with no problem. More visitors doesn’t mean they’re rejected – their requests are queued.
It was really simple example, in a real enviroment there are many technologies that helps a webserver to run more fluent and server your visitors. There are proxy servers, cache files, local caches and many more, so a high percentage of requests can be served without even reaching a web server.
Availability Guarantee is a percentage of monthly availability that includes a reserve associated with, for example, an unexpected technical problem that requires technician intervention (such as a server restart). For the NoLimit Extra service, for example, it is 99.99%, which corresponds to maximum allowed unavailability of 4 minutes and 22 seconds per month.
If we have a problem provided by a certain group of customers (for example on 1 physical server), the technicians send notifications to our customers via our internal system, which also indicates the exact start, end of the problem and what happened. This email also contains the length of the problem. Just reply to this email and claim availability.
The NoLimit Extra availability guarantee applies to all outages caused by our software, hardware, infrastructure and infrastructure of our service providers, which lead to complete unavailability of the service.
The availability guarantee does not cover problems caused by a third party. For example, if a script on a web host uses a third-party API and the unavailability of that API causes the site to malfunction.
Yes, this is one group of services that differ in parameters. If you upgrade your plan, you will be issued a supplementary request for payment. After the payment, the parameters will be increased and if it is linked to other services (such as daily backup), then they will be active from the upcoming day.
If you downgrade your plan, it is only possible to do from the next billing period. In the customer administration, you deactivate Extra and / or activate LowCost and the next payment request will no longer contain it. If the request for payment already exists, it will be canceled and a new one will be issued.
Each service will be protected by our worldwide WEDOS Global network. The only condition is to use our DNS.
Basic protection eliminates known attackers and puts an obstacle in front of suspicious traffic that only a person (captcha) or a real browser (cookie, redirect) can overcome. The goal is to eliminate mainly robots (automatic scripts).
Smart protection is more strict and targeted. For example, directories where there are files with administration, extensions, etc. are simply where we know that there is no content intended for visitors or robots, it strongly protects and only lets people in there. This significantly eliminates the exploitation of newly discovered vulnerabilities (Zero day exploit) and reduces the load on the web, because it does not release any robots there.
Warning: We cannot protect domains that do not use our DNS. If we detect an attack that overloads the service and restricts other customers on the same physical server, then the service will be moved to a server where there are only services without our protections.
We have a next generation service – WMS (Webhosting Managed Server). The service provides dedicated hardware performance up to the size of the entire physical server. You can set selected web server and PHP parameters yourself. If that’s not enough, you can connect 2 WMS. So you can run a web server with PHP and an SQL server with a database.
Upgrade to NoLimit webhosting.
Currently, there is no other way for increasing a file storage space.
We make backups for all our services. These backups are used, for example, in the event of irreversible corruption of data on disk storage. For security reasons, all backups are stored separately and are handled as a whole. We can restore all webhostings on the physical server on a specific date for which we have a backup. However, we do not provide site recovery.
You can make your own backups on a 5 GB WEDOS Disk Free, which is included in each web hosting plan. Content management systems have plugins for this. Alternatively, you can write your own PHP script, which you will call via CRON and it will perform backups via FTP, for example.
If the customer wants to get data from our backups (for example, his website), it must be done by a trained technician who is authorized to handle backups.
LowCost is intended for experienced users who can optimize their scripts and solve any common problems that may occur. According to our experience and statistics, they do not need regular customer support. They will find everything essential in our knowledge base. If something is missing, they can always use our community website, where also our support, technicians, and developers respond. In addition, there are many experienced members of the community who will help you with any questions.
Of course, LowCost services are provided with technical support, which solves technical problems, and a sales department, where we solve, for example, invoicing problems. Just write to us via the contact form.
If there is no other problem associated, and you’re not limiting other customers on the same server, you will first receive an e-mail notification. You can reply to this email and, if necessary, ask a technician for the necessary time to resolve the issue. If the situation is not resolved within a few days, or we do not receive a response, the technicians will send another call for correction by e-mail, where there is already a notification that there is a risk of shutting down the service. If even this does not solve the situation, then the service is limited or switched off.
For LowCost customers, we assume that they can download a suitable installation package, upload it via FTP, set up a database, go through the installation correctly and configure everything. In addition, most of them may prefer a different version than we currently have.
Aliases for creating multiple websites are not an ideal solution. In addition, they require that our specific directory structure be used, which often requires a number of modifications to .htaccess and sometimes to the script itself. Most experienced webmasters are used to uploading everything directly to the /www folder. Aliases weren’t used frequently, according to our statistics. Therefore, we removed them from the LowCost service and thus we could reduce its price.